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ATLAS: Dual-Horizon Diagnostic Evaluation for Industrial Tool-Use Agents
Wei Chen, Peilun Zhou, Zhaoyu Hu, Jiajun Chai, Zhongni Hou, Yufei Zhang, Derong Xu, Guojun Yin, Wei Lin, Zhi Zheng, Tong Xu
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Abstract
Abstract:Large language model (LLM) agents are increasingly deployed in user-facing services that require iterative tool use under dynamic business conditions. Reliable evaluation is essential for sustained improvement: it must reveal capability deficiencies, inform priorities, and assess interventions. Yet industrial agent service unfolds both through the iterative trajectory of a current request and through continued user interaction. Final-outcome assessment can therefore obscure where deficiencies arise and whether later service remains aligned with context from earlier exchanges. We propose ATLAS, a dual-horizon diagnostic evaluation framework for industrial tool-use agents. At the request horizon, trajectory-wise diagnostic signals relate deficiencies to execution locations and capability concerns. At the interaction horizon, user-wise signals assess whether service remains responsive across continued interaction. Together, these views provide structured diagnostic evidence for analyzing execution deficiencies and sustained service behavior. ATLAS instantiates them as executable signals with explicit evidence scopes and decision boundaries. LLM judge interfaces are calibrated against high-confidence references from real business logs; when needed, their decision behavior is distilled into efficient diagnostic models for lower-latency, lower-cost evaluation. The resulting feedback supports policy optimization. We evaluate ATLAS on Meituan Xiaotuan production traffic. Offline experiments assess diagnostic-signal fidelity and replay-based policy improvement, while online A/B experiments show concurrent gains in user engagement, downstream business outcomes, and sampled human-audit quality.
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- Source: https://arxiv.org/abs/2608.30685v1
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ATLAS:Dual-HorizonDiagnosticEvaluationforIndustrial Tool-UseAgents UniversityofScienceandTechnologyofChina, Meituan SeeContributionssectionforthefullauthorlist. Abstract Large language model (LLM) agents are increasingly deployed in user-facing services that require iterative tool use under dynamic business conditions. Reliable evaluation is essential to their sustained improvement: it must expose capability deficiencies, inform iteration priorities, and assess the effects of interventions. However, industrial agent service unfolds both through the iterative trajectory of a current request and through continued interaction with a user. Reducing these connected behaviors to a final outcome obscures where deficiencies emerge during execution and whether subsequent service remains aligned with the context established by earlier exchanges. To address this limitation, we propose ATLAS, a dual-horizon diagnostic evaluation framework for industrial tool-use agents. At the request horizon, ATLAS uses trajectory-wise diagnostic signals to relate observed deficiencies to execution locations and capability concerns. At the interaction horizon, it uses user-wise diagnostic signals to assess whether service remains responsive across continued user interaction. Together, these complementary views preserve structured diagnostic evidence beyond outcome-level assessment, supporting targeted analysis of execution deficiencies and sustained service behavior. ATLAS operationalizes these diagnostic views by specifying executable signals with explicit evidence scopes and decision boundaries. For signals requiring semantic assessment, the corresponding LLM judge interfaces are calibrated against high-confidence references from real business logs, and their decision behavior can be distilled into efficient diagnostic models when needed, supporting lower-latency, lower-cost evaluation. The resulting diagnostic feedback further supports policy optimization. We evaluate ATLAS on production traffic from Meituan Xiaotuan. Offline experiments assess diagnostic-signal fidelity and policy improvement under replay, while online A/B experiments show concurrent gains in user engagement, downstream business outcomes, and sampled human-audit quality. Correspondence: chenweicw@mail.ustc.edu.cn, zhoupeilun02@meituan.com ProjectPage: https://atlas-eval.github.io/ 1 Introduction Evaluation is fundamental to the iterative improvement of large language models (LLMs): it reveals performance deficiencies and determines whether optimization has produced meaningful gains [1,6,14]. As LLM applications evolve from predominantly single-turn content generation toward agents that interpret user goals, invoke external tools [29,41], and complete real-world tasks [8,36,38], the role of evaluation expands accordingly. For industrial tool-use agents embedded in user-facing products and business workflows, evaluation must do more than report the aggregate performance of a system version; it must inform sustained iteration. Because capability improvements compete for finite iteration and deployment resources, development teams 1 arXiv:2608.30685v1 [cs.AI] 31 Aug 2026 need to prioritize deficiencies in light of the current user task and product context. Such priorities are scenario dependent. For example, local-services decision support may place particular weight on whether dynamic business information is accurate, timely, and actionable [4,13,48], whereas safety- or rule-sensitive applications may prioritize different requirements. Industrial agent evaluation must therefore provide evidence to answer three linked questions: What should be improved? What should be prioritized? Did the intervention work? To support such iteration decisions, existing research has expanded agent evaluation beyond end-to-end measures of task success [2,10,42,44] to include process-level analysis of intermediate execution [6,19] and structured criteria or preference-aligned objectives that can provide optimization feedback [3,5,18,36,40]. These complementary perspectives provide important evidence for assessing agent behavior, but industrial iteration requires organizing this evidence into an actionable view of capability deficiencies that development teams can prioritize in accordance with the current product context. 小团 Figure1 A real Xiaotuan local-services interaction. To support a user’s decision, the assistant iteratively reasons over the request and uses tools to retrieve and compare business-grounded information, reconcile relevant constraints, and synthesize an actionable recommendation. This requirement is particularly de- manding in industrial settings such as Xiaotuan, 1 Meituan’s AI assistant for local services. As illustrated in Fig- ure 1, the agent must transform a user’s current request into a decision- supporting recommendation through a multi-step, iterative process. It repeat- edly retrieves business information, com- pares candidate options, and updates subsequent actions in response to inter- mediate observations and tool feedback. This setting raises three distinct eval- uation challenges: 1) Compounding errors in an execution trajectory. An early deviation in interpreting a re- quest or selecting an action can accu- mulate through later steps and affect the eventual service outcome [7,9]. 2) Dynamic business conditions. The business information an agent retrieves, such as search results, merchant supply, and availability, changes with real-world conditions [33,51], while open-ended user needs may admit multiple reasonable service paths. An apparently acceptable response may consequently conceal whether the underlying process robustly served the user’s goal [15,39]; it can still leave the user with a recommendation that is inaccurate, outdated, or not actionable under the current business state. 3) Continued interaction and sustained service. Beyond the current request, service unfolds across continued user interaction, where earlier exchanges establish referents, intent, constraints, and explicit corrections. Even if each lifecycle appears to handle its immediate request, failing to resolve, carry forward, or update this context can cause service to drift from the user’s evolving needs. Evaluation for industrial agents must therefore retain interpretable behavioral evidence from both the execution that produces a response and the continued interaction through which service unfolds. For this purpose, we propose ATLAS 2 , a dual-horizon diagnostic evaluation framework for industrial tool-use agents that organizes capability analysis, evaluation, and subsequent improvement into an iterative loop grounded in diagnostic evidence. Within-Turn Evaluation uses trajectory-wise diagnostic signals to examine the complete, iterative execution trajectory triggered by a current request, whereas Across-Turn Evaluation uses user-wise diagnostic signals to examine whether subsequent service remains responsive to a user’s needs as 1 Xiaotuan is Meituan’s AI assistant for local services, operating at the scale of hundreds of millions of active users, with 700 million nationwide merchant-information verifications, 1.3 billion real-review recalibrations, and more than 3.4 million merchant uses of its AI-assistant functions. 2 ATLAS stands for Ability Taxonomy and Logical Assessment System. 2 the interaction unfolds. The two horizons are complementary but adopt distinct diagnostic structures: within- turn evaluation provides a structured diagnostic space for localizing execution-level capability deficiencies, while across-turn evaluation retains a dedicated view of continued service quality. Within the within-turn horizon, ATLAS localizes deficiencies along two complementary aspects: where they arise in execution and how the behavior at that location falls short of the service requirement. Thinking & Reflection, Tool & Skill Execution, and Response Generation define key execution locations; Relevance, Factuality, Timeliness, Reliability, and Intent & Planning characterize capability concerns that recur across these locations. Together, they form a structured diagnostic space whose locations are instantiated by fine-grained diagnostic signals grounded in concrete behavioral evidence, decision boundaries, and business failure modes. Norms & Compliance serves as a guardrail across execution, covering safety, privacy, compliance, and structural-validity requirements that are not subject to ordinary quality trade-offs. To make this dual-horizon diagnostic view actionable for iteration, ATLAS instantiates the diagnostic structure as executable signals with explicit evidence scopes and decision boundaries. LLM-based signals are calibrated on high-confidence reference sets constructed from real business logs; selected signals are further distilled into efficient diagnostic models that retain their diagnostic semantics while supporting lower-latency, lower-cost evaluation at scale. For policy optimization, calibrated diagnostic signals provide multi-dimensional training feedback, turning observed capability deficiencies into explicit improvement targets. We build and validate ATLAS on real production traffic from Meituan Xiaotuan through offline evaluation of diagnostic signals and diagnosis-driven optimization, together with online A/B experiments in real local-services interactions. The online A/B study further shows that the ATLAS-optimized policy improves user engagement, downstream business outcomes, and sampled human-audit quality. In summary, our contributions are threefold: •Dual-Horizon Diagnostic Evaluation: We introduce ATLAS, a diagnostic evaluation framework that captures how an agent executes an individual request and how its service evolves across continued user interaction. Trajectory-wise within-turn signals localize capability deficiencies, while user-wise across-turn signals assess whether subsequent service remains responsive as user needs develop. Together, these complementary views support diagnosis of execution-level gaps and sustained user service. •Diagnosis-Driven Iteration Mechanism: ATLAS instantiates its diagnostic structure as calibrated, evidence-bound signals whose semantics are preserved from evaluation through optimization. Low-latency diagnostic models support high-frequency use where needed, and the diagnostic signals used for optimization provide multi-dimensional training feedback. This design turns observed capability deficiencies into explicit improvement targets and enables their subsequent reassessment under the same diagnostic framework. •Real-Traffic Validation: We build and validate ATLAS on production traffic from Meituan Xiaotuan. Offline evaluation validates the diagnostic signals and diagnosis-driven optimization, while online A/B experiments show improvements in user engagement, downstream business outcomes, and sampled human- audit quality in real local-services interactions. 2 RelatedWorks 2.1 Tool-UseAgentEvaluation Tool-use agents operate through sequences of decisions that connect a user request with changing external evidence, tool outputs, and a final service response. Accordingly, evaluation has developed along complementary directions. General-purpose benchmarks measure end-to-end performance through task completion, terminal- state matching, or patch validation, providing common and reproducible measures of overall agent success [2, 10,42,44]. At the same time, process-oriented studies retain intermediate execution evidence to examine how an outcome is produced. For example, AgentEval models industrial workflows as dependency-aware DAGs for step-level assessment and failure analysis [6], while Agent-RewardBench probes reward-modeling capabilities across perception, planning, and safety [19]. This growing emphasis on execution evidence is particularly consequential for open-ended, multi-step agents, where a final outcome alone may not expose the decisions and conditions that shaped it. It also makes the design of evaluation signals consequential: LLM-based evaluators can vary substantially across agent capabilities [19], and coarse-grained judgments have been shown to miss 3 defects in deployed multi-turn transactional agents [47]. Another line of work brings agent evaluation closer to deployment by grounding it in real requests, interaction logs, and dynamic external environments. MobilityBench replays realistic mobility requests for route-planning agents [33]; MindDR evaluates deep-research systems on product-facing queries [21]; RecRMBench studies recommendation rewards in real-world recommendation settings [46]; and CLQT studies portfolio-management agents under dynamic, closed-loop conditions [24]. Beyond a single task episode, RubricsTree evaluates personal-health agents with structured criteria spanning user memory and medical skills [49]. These efforts respectively advance deployment-aligned evaluation, process-sensitive analysis, and longer-lived interaction contexts. ATLAS builds on this landscape by treating two industrial service objects as related but distinct: the iterative execution trajectory initiated by a current request, and the continued service experienced by a user across subsequent interactions. The former calls for evidence that can localize capability deficiencies within an execution, whereas the latter assesses whether service remains responsive as user needs develop. Organizing these objects as within-turn and across-turn evaluation allows each to retain an evaluation structure appropriate to its role while connecting them within one framework. 2.2 EvaluationSignalsforAgentPolicyOptimization The signals used to optimize agents have likewise evolved from outcome-level rewards toward richer forms of supervision. Terminal task success and auxiliary objectives remain common sources of feedback for tool-use reinforcement learning [23]. Process supervision instead assigns credit to intermediate reasoning steps or actions, as illustrated by process reward models for mathematical reasoning [14,30,34]; tool-use RL further constructs local feedback around invocation and execution behavior [23]. Rubric-based approaches extend structured criteria to tasks without a single verifiable outcome [3,5,18], while work such as Rubrics to Tokens connects response-level rubrics with finer-grained training signals [40]. Together, these studies show that evaluation criteria can serve not only as offline measures, but also as interfaces for learning. Their signals may be organized around outcomes, local steps, sample-specific constraints, or preference objectives, reflecting the diverse optimization settings in which they are used. Recent work further develops multidimensional signals and evaluation-guided optimization in concrete application domains. In personal health, RubricsTree uses hierarchically organized rubrics for open-ended agents [49]; safety-oriented reinforcement learning incorporates multi-dimensional rubric feedback [17]; in finance, multidimensional trading behaviors are used as feedback for closed-loop reinforcement learning [28]; and in embodied settings, step-wise, multidimensional reward models support virtual-agent learning [20]. Industrial systems similarly connect optimization to product objectives: SearchLLM aligns language models with searcher preferences [36], Interactor targets sponsored-search ad generation [35], multi-objective learning supports e-commerce dialogue [12], and RecGPT-V2 studies recommendation-oriented agent optimization [43]. These directions demonstrate the value of domain-grounded criteria and richer objectives, as well as the practical relevance of linking evaluation with policy improvement. ATLAS complements them by treating calibrated evaluation signals as a persistent semantic interface throughout an iteration cycle. They first characterize capability deficiencies in request-level execution and continued user service; selected signals then provide multi-dimensional feedback for policy optimization; and the resulting policy is reassessed under the same evaluation framework. This continuity preserves the diagnostic meaning of the signals from evaluation to optimization and back to evaluation, rather than using the evaluation result solely as an aggregate report or the optimization objective solely as an undifferentiated return. 3 Methodology This section presents ATLAS as a dual-horizon diagnostic evaluation framework for industrial tool-use agents. ATLAS organizes complementary within-turn and across-turn evidence through executable diagnostic signals. The dual-horizon diagnostic structure determines the evidence evaluated by these signals (§3.1); signal construction specifies their evidence scopes and decision boundaries (§3.2); and calibration establishes the fidelity of semantic assessment (§3.3). Selected signals are implemented as efficient diagnostic models to support lower-latency, lower-cost evaluation at scale (§3.4). Diagnostic feedback further supports policy optimization (§3.5). 4 Within-Turn Evaluation: Trajectory-wise Diagnostic Signals User Query Agent Reasoning Tool UseResponse Thinking & Reflection Plan, reason, reflect, verify, and revise Evaluate the agent’s internal cognition and self-correction. Tool & Skill Execution Select, call, observe, and adapt Evaluate the effectiveness and reliability of tool and skills. Response Generation Synthesize, format, and deliver Evaluate the quality, clarity, usefulness of final response. Diagnostic Dimensions & Guardrail Axis : Complementary Views of the Trajectory Norms&Compliance Persistent Guardrails Across The Entire Trajectory Safety • Privacy• Integrity • Format Validity • Structural Gate Single Turn Iterate Across-Turn Evaluation: User-wise DiagnosticSignals Goals Preferences Feedback Evolving User State Constraints Turn 1 Turn 2 Turn 3 Turn T • User-wise Diagnostic Signals Feedback Incorporation Context Consistency Preference Alignment User Satisfaction Goal Progress (a) (b) Multiple Turns RelevanceFactualityTimelinessIntent & PlanningReliability • Fine-grained Reward Signals • Fine-grained Reward Signals • Fine-grained Reward Signals Trajectory-wise Diagnostic Signals Integrated diagnostic signals for one complete turn Capability Concerns Figure2 Overview of ATLAS’s dual-horizon diagnostic evaluation. Within-turn evaluation examines the trajectory generated for a current request, while across-turn evaluation examines how service responds to user-relevant state across multiple complete lifecycles. 3.1 Dual-HorizonDiagnosticStructure ATLAS is designed around the observation that industrial agent service unfolds over two connected temporal scopes, each of which exposes a different kind of evidence about capability. As illustrated in Figure 2, within- turn evaluation examines the complete trajectory initiated by a current user request. During this execution, the agent may repeatedly reason about the request, invoke tools or skills, and update subsequent decisions in response to tool feedback before generating a final response. Within-turn evaluation therefore preserves the process evidence needed to determine where a deficiency manifests in the execution and how the observed behavior falls short of the task requirement. Across-turn evaluation examines a sequence of such complete lifecycles within the same ongoing user interaction. It considers whether user-relevant state established in earlier exchanges—such as referents, intent and constraints, and explicit corrections—is appropriately carried forward, updated, and used in subsequent service. The request-level horizon requires a diagnostic structure that preserves both the location and the character of an observed deficiency. Within-turn evaluation therefore uses the structured diagnostic space in Figure 3. Its execution dimensions—Thinking & Reflection, Tool & Skill Execution, and Response Generation—identify where behavior is observed in an execution, from the agent’s understanding and decision process to its use of external capabilities and delivered answer. Its capability concerns—Relevance, Factuality, Timeliness, Reliability, and Intent & Planning—characterize how behavior at those locations serves the task. Their intersections are instantiated by fine-grained diagnostic signals with explicit evidence scopes and decision boundaries; cells without a stable signal family remain intentionally uninstantiated. Reliability concerns whether the observed execution remains operationally dependable, distinct from factual correctness, task relevance, and the user-wise continuity assessed across lifecycles. Norms & Compliance is maintained outside the matrix as an independent guardrail for non-negotiable safety, privacy, compliance, and structural-validity requirements. Together, the matrix and guardrail provide a shared basis for locating trajectory evidence and interpreting the corresponding capability deficiency. This structure is intended to serve as a reusable diagnostic backbone across industrial tool-use settings, while its concrete signal families combine recurring agent failure modes with scenario-specific patterns observed in real traffic. Across-turn evaluation complements this trajectory-wise structure without adding another execution dimension. Its object is the relation among successive lifecycles and the evolving user context they share. ATLAS therefore organizes across-turn signals as a separate user-wise layer that assesses whether prior context is resolved, 5 Relevance Is it aligned and useful? Factuality Is it factually accurate? Timeliness Is it up-to-date and timely? Reliability Is it available? Intent & Planning Is it well-aligned and effective? Response Generation What the agent says Tool & Skill Execution What the agent does Thinking & Reflection How the agent thinks Norms & Compliance Outside-the-matrix constraints and non-negotiable guardrails BOTTOM-LINE CONSTRAINTS APPLY ACROSS ALL CAPABILITIES Opening Relevance Primary Rec.Match Content Relevance Supply Relevance & Diversity Irrelevant Supply Argument Validity Rewrite Validity Constraint Coverage Supply Info Insufficiency Evidence Insufficiency Supply Existence Attribute Consistency Supply Attribution Failure Transparency Rejection Hallucination POI Traceability Tool-Call Hallucination Location Traceability Reflection Hallucination Response TimelinessOutdated Supply DetectionSupply Timeliness CoT Token Count Skill Behavior Tool-Call Order Skill Selection Reflection Gain Query Calibration Search Intent Understanding - Compliance proper refusal of invalid requests System Safety safe and policy-aligned response Security & Privacy privacy protection and leakage control Format Validity non-trivial format coherence checks Structural Gate required structure and hard constraints Presentation Integrity secondary presentation and formatting rules Tool-Call Turn Count Tool-Call Schema N-gram Repetition Logical Contradiction Semantic Repetition Figure3 Within-turn diagnostic structure in ATLAS. The matrix organizes trajectory-wise diagnostic signals by execution dimension and capability concern. Populated cells denote instantiated signal families, while blank cells are intentionally uninstantiated. Norms & Compliance is maintained as an independent guardrail. maintained, or corrected in later reasoning, tool use, and responses. This separation preserves the distinct diagnostic role of continued user service while keeping the within-turn matrix focused on the execution of an individual request. The resulting signal outcomes provide structured diagnostic evidence at both horizons. As shown in Figure 4, evidence associated with an individual trajectory can be related to the execution location and capability concern at which a deficiency manifests, while aggregated signal profiles can surface recurring patterns across execution dimensions, concerns, and user-wise behavior. This evidence-based view supports analysis of candidate capability deficiencies and the prioritization of subsequent intervention. USER Non-dessert cakes, such as fried- chicken cakesor beef cakes. Reasoning The user wants a non-dessert item. "Fried-chicken cake" may refer to an egg burger; “beef cake” may refer to a beef pie... Search: "egg burger" • "savory egg pancake" • "beef pie" Tool-use Tool Response Final Response I found several options match your request : egg burgers, beef pies, and potato egg pancakes... Mismatched Recommendation Off-intent candidates arepresented as matching recommendations. Supply Relevance Off-Intent Retrieval Tool results fit the rewritten query, not the original request. Irrelevant Supply Intent-Altering Query Rewrite The rewritten query no longer preserves the request. Rewrite Validity Constraint Coverage Intent Misgrounding The requested food form is replaced. Search Intent Understanding Observed Off-Intent Recommendation A TOOL-USE TRAJECTORY ATLAS-SUPPORTED DIAGNOSTIC TRACE Reward Signal from ATLAS Backward Localization Candidatesmatch rewritten queries. ATLAS Capability Taxonomy Reward Construction Rule-based Signal LLM-based Signal Judge Calibration Human Annotation Strong-Model Reference Calibration Data Prompt Refinement Calibrated Judge ATLAS Judge Low-Latency Judge Distillation (a) (b) Real-World Queries Agent Trajectories Reward Signals ATLAS Judge Policy Optimization Figure4 Evidence-based diagnosis with ATLAS. Signal outcomes link observed deficiencies to their evidence, exe- cution location, capability concern, and user-wise context. The complete inventory of all diagnostic signals is provided in Appendix Tables 6–10. 3.2 DiagnosticSignalConstruction ATLAS instantiates the diagnostic structure in Sec- tion 3.1 as executable diagnostic signals. Figure 5 summarizes how this pathway connects signal con- struction and calibration with efficient implementa- tion and policy optimization. Each signal specifies a diagnostic target, the admissible evidence on which it may rely, a decision boundary that distinguishes satisfactory and deficient behavior, and output se- mantics for reporting the assessment. This specifi- cation connects an observed trajectory or user-wise interaction to an interpretable evaluation result, while allowing signals with different evidence forms to share a common diagnostic framework. Depend- ing on the observability and structure of the target behavior, ATLAS implements signals through ei- ther rule-based or LLM-based mechanisms. 6 Signal implementation by evidence type. Rule-based diagnostic signals are used when the relevant bound- ary can be verified programmatically, such as for format constraints, structural validity, explicit enumerations, fixed-schema legality, or deterministic counts. LLM-based diagnostic signals are used when assessment requires open semantic reasoning over evidence that may jointly involve the user query, conversational context, tool outputs, intermediate reasoning, or the final response. For such signals, the LLM judge turns the diagnostic specification into a review task with explicit admissible evidence, decision boundaries, and structured outputs. Each prompt is organized around the target decision and typically includes five components: role and task definition, input field specification, decision criteria with exemption boundaries, stepwise review procedure, and structured output format. The role and task definition establishes a specific evaluator role; the input specification identifies the evidence and key objects to be assessed; and the decision criteria distinguish failures, exemptions, and inapplicable cases. The review procedure decomposes the assessment into evidence extraction, local comparison, boundary checking, and result consolidation, while the output format standardizes verdicts, counts, rationales, and auxiliary fields. When a boundary is especially subtle or the input form is heterogeneous, a small number of examples further anchor exemptions, near misses, and atypical formats. USER Non-dessert cakes, such as fried- chicken cakesor beef cakes. Reasoning The user wants a non-dessert item. "Fried-chicken cake" may refer to an egg burger; “beef cake” may refer to a beef pie... Search: "egg burger" • "savory egg pancake" • "beef pie" Tool-use Tool Response Final Response I found several options match your request : egg burgers, beef pies, and potato egg pancakes... Mismatched Recommendation Off-intent candidates arepresented as matching recommendations. Supply Relevance Off-Intent Retrieval Tool results fit the rewritten query, not the original request. Irrelevant Supply Intent-Altering Query Rewrite The rewritten query no longer preserves the request. Rewrite Validity Constraint Coverage Intent Misgrounding The requested food form is replaced. Search Intent Understanding Observed Off-Intent Recommendation A TOOL-USE TRAJECTORY ATLAS-SUPPORTED DIAGNOSTIC TRACE Reward Signal from ATLAS Backward Localization Candidatesmatch rewritten queries. ATLAS Diagnostic Structure Signal Construction Rule-based Signal LLM-based Signal Signal Calibration Human Annotation Strong-Model Reference Reference Data Boundary Refinement Calibrated Judge ATLAS Judge Efficient Judge Distillation (a) (b) Real-World Queries Agent Trajectories Reward Signals ATLAS Judge Policy Optimization Figure5 ATLAS’s diagnostic-signal implementation and optimization pathway. (a) The structure guides signal con- struction and calibration. (b) Signals evaluate trajectories and provide feedback for policy optimization. Diagnostic score formulation. Binary verdicts are the default output form, while continuous sig- nals are retained when the target naturally admits a quantitative criterion. For a binary signal, the evaluator returns a pass/fail judgment for a local- ized diagnostic target. For a continuous signal, it returns local judgments, counts, or ranking labels that are aggregated in post-processing. Formally, for a sample푥under metric푚, the system first identifies a set of locally assessable objects: 퐴 푚 (푥) =푎 푚,1 ,...,푎 푚,퐾 ,(1) where퐴 푚 (푥)may correspond to a set of claims, candidate supply items, typo positions, or reflection steps. The evaluator then produces local judgments or sufficient statistics, and the final diagnostic score is defined as 푟 푚 (푥) = 휙 푚 푧 푚,1 (푥),..., 푧 푚,퐾 (푥) ,(2) where푧 푚,푘 (푥)denotes the local verdict or derived statistic associated with object푎 푚,푘 , and휙 푚 is a metric-specific normalization function. This con- struction yields interpretable scores for signals such as repetition rate, stale-item ratio, correction rate, or ranking quality, because each aggregate remains grounded in local assessments rather than a holistic scalar judgment. Overall, diagnostic signal construction aligns the evaluation with the available evidence, makes decision boundaries explicit, and preserves interpretable output semantics for subsequent calibration and diagnosis. 3.3 SignalCalibrationandUsability The rule-based signals in ATLAS are directly determined by their programmatic specifications. For each LLM- based diagnostic signal, calibration evaluates whether its signal-specific LLM judge interface can reproduce the intended decision boundary on a high-confidence reference set aligned with the real-traffic distribution. This procedure tests the operational fidelity of a signal’s semantic assessment under its defined evidence scope; it does not redefine the diagnostic target or substitute the reference construction process. Usability criterion. We use F1 as the primary criterion for calibrating LLM judge interfaces because class imbalance is common across diagnostic targets and F1 better reflects boundary fidelity than raw accuracy. 7 For score-valued signals, outputs are first mapped to signal-specific decision units using the corresponding discretization and tolerance rules. Formally, letD cal 푚 denote the calibration set for signal푚, and let푗 푚 denote its signal-specific LLM judge interface. We regard 푗 푚 as usable when F1 푗 푚 ,D cal 푚 ≥ 휏 푚 ,(3) where휏 푚 is set in a high-confidence range, typically 0.90. The calibration sets are constructed from query samples and execution traces drawn from real logs, with coverage over domains, query styles, and task types. This aligns calibration with the evidence conditions and error sources encountered in deployment rather than a narrow collection of manually constructed examples. Reference construction. Reference construction follows the evidence requirements of each signal. For signals in Response Generation, we rely primarily on manual annotation because they act directly on the delivered response and have relatively compact judgment targets. Five senior annotators follow a unified protocol, each sample is independently labeled by at least three annotators, and disputed cases are adjudicated by domain experts. For LLM-based signals involving long tool-use trajectories, long tool outputs, or complex evidence chains, we construct high-confidence subsets through agreement filtering across three strong teacher models and retain only unanimous cases. To cover low-frequency boundaries, including safety and compliance violations, we further introduce controlled query- and trajectory-level perturbations and relabel the resulting samples through the same reference-construction route. Together, these procedures retain both naturally occurring traffic patterns and targeted coverage of difficult decision boundaries. Boundary refinement. Each LLM judge interface is evaluated on its signal-specific calibration set. When F1 remains below the target range, we trace error cases to identify boundary ambiguity, missing evidence specifications, or insufficient treatment of exemptions. We then revise the prompt’s decision criteria, evidence binding, exemption conditions, or boundary examples and re-evaluate it on the same calibration set. The resulting judge interface is admitted to subsequent diagnostic use once it reaches the target range. 3.4 EfficientDiagnosticModelDistillation The calibrated LLM judge interfaces in Section 3.3 provide high-capacity semantic assessments, but repeatedly invoking them at scale incurs substantial latency and inference cost. For selected LLM-based diagnostic signals, ATLAS therefore distills efficient diagnostic models that reproduce the corresponding signal-specific decision behavior on the same evidence inputs and decision outputs. These models provide a lower-latency, lower-cost implementation while retaining the diagnostic role established by the calibrated signal. Grouping strategy. We adopt group-wise distillation rather than fully independent or fully shared training. Independent models preserve individual decision boundaries but fragment data, duplicate parameters, and increase deployment overhead, whereas a fully shared model can mix signals with incompatible evidence forms and output targets. Distillation groups are therefore organized jointly by the signal’s execution dimension, capability concern, and input-output form. The first two preserve a shared diagnostic target, while the third aligns the evidence organization and prediction interface that can be modeled jointly. Signals are grouped only when they are compatible along all three factors. Data and supervision. Training data comprise query samples and complete execution traces drawn from real logs, with coverage over query types, domains, and task forms. We further apply controlled response-level perturbation: the final response in an original trajectory is lightly rewritten while preserving the core task semantics and content, introducing variation in wording, style, and formatting. This augmentation encourages the diagnostic model to learn stable decision behavior rather than overfit to a particular surface template. Supervision is produced by multiple strong teacher models through independent judgments followed by voting. Evaluation uses the corresponding high-confidence references inD Judge , with query-disjoint distillation training data, so model quality is measured against the same reference standard used to establish judge usability. Filtering and objective. Before training, we apply format consistency filtering to remove structurally abnormal samples, including failed JSON parsing, unclosed<think>tags, repetitive responses, and abnormally short reasoning traces. We then apply confidence-based filtering: when the base model’s prediction already matches the target label with log-probability above a predefined high-confidence threshold, the sample is treated as low-gain and removed from distillation. Within each group, the diagnostic model is trained to map 8 the corresponding evidence input to the teacher-derived decision output. When a<think>field is present, it receives a lower loss weight, e.g., 0.1, to reduce overfitting to teacher-specific reasoning style and place greater emphasis on the final verdict and key structured fields. The resulting efficient diagnostic models support low-latency, lower-cost batch evaluation during policy optimization. 3.5 PolicyOptimizationwithDiagnosticFeedback As illustrated by the policy-optimization pathway in Figure 5(b), calibrated diagnostic signals are reused as multi-dimensional feedback for policy optimization. Formally, let푥denote the input query together with its context, and let휏denote a complete trajectory generated by the policy. LetS train denote the set of diagnostic signals used for policy optimization. For each signal푠 ∈S train , let푟 푠 (푥,휏)denote its output and let휆 푠 denote its combination weight. Their weighted sum defines the scalar training reward: 푅(푥,휏) = ∑︁ 푠∈S train 휆 푠 푟 푠 (푥,휏).(4) Each term remains associated with a specific capability location in the diagnostic structure, while policy optimization consumes their fixed combination as an optimizable scalar return. Policy optimization uses Group Relative Policy Optimization (GRPO) [31]. Given an input푥, the current policy samples a group of trajectories휏 푖 퐺 푖=1 , and each trajectory is assigned the training reward푅(푥,휏 푖 ). The group-normalized advantage is computed as ˆ 퐴 푖 = 푅(푥,휏 푖 )− mean 푗 푅(푥,휏 푗 ) std 푗 푅(푥,휏 푗 ) + 휖 ,(5) which converts the relative quality of candidate trajectories under the same query into the training signal. We omit the standard GRPO objective for brevity, since the key choice here is not the optimization algorithm, but that its advantage estimates are induced by diagnostic feedback with the same semantics used for evaluation. This aligns policy optimization with the diagnostic structure used to assess policy changes, while retaining interpretable capability-specific feedback rather than relying on a single aggregate outcome score. 4 Experiments We evaluate ATLAS from four perspectives. RQ1 examines whether different LLM judge interfaces faithfully implement the decision boundaries of LLM-based diagnostic signals. RQ2 studies whether selected diagnostic signals can be implemented by efficient diagnostic models while preserving evaluation fidelity. RQ3 examines whether diagnostic feedback improves policy quality under deployment-aligned offline replay. RQ4 evaluates whether these gains transfer to online traffic. RQ1 and RQ2 establish the empirical basis for the signal construction, calibration, and efficient-model distillation procedures in Sections 3.2–3.4, while RQ3 and RQ4 evaluate policy changes under the same diagnostic framework in offline replay and live traffic. 4.1 ExperimentalSetup 4.1.1 Datasets We construct three mutually query-disjoint datasets from real Xiaotuan production traffic: a labeled Di- agnostic Signal Benchmark (D Judge ), an unlabeled Offline Policy Evaluation Set (D Policy-Eval ), and an unlabeled RL Optimization Set (D RL ).D Judge contains query–trajectory pairs with high-confidence reference labels for calibration and evaluation of the 41 LLM-based diagnostic signals; each calibrated signal is associated with approximately 500–1,000 instances.D Policy-Eval contains approximately 2,000 queries for deployment-aligned offline replay, whereasD RL contains approximately 10,000 queries for policy optimization. For RQ2, efficient diagnostic models are trained on separately constructed, query-disjoint distillation data and evaluated against the corresponding high-confidence references in D Judge . 9 4.1.2 EvaluationEnvironment Diagnostic signal calibration and efficient diagnostic model evaluation are grounded in real production logs, so the resulting supervision reflects authentic user intents, tool-use trajectories, and business evidence. Agent evaluation uses a deployment-aligned offline replay environment: real user queries are replayed to the tested agent, tool calls are executed through the same production-facing interfaces used online, and merchants, POIs, and supply states are resolved from live business data at execution time. This setup preserves experimental controllability while keeping offline evaluation close to online evidence conditions. 4.1.3 ComparedMethods We compare ATLAS along two axes: LLM judge-interface design in RQ1 and efficient diagnostic model distillation in RQ2. Detailed judge-interface configurations are provided in Appendix A.2. LLM judge interfaces. Under the same backbone, Direct Judge uses only task definition, input description, and output schema; Static Rubric adds an automatically generated fixed rubric; Curated Rubric retains signal-specific criteria and key exemptions in compact form; and ATLAS Judge uses the full calibrated judge interface in Section 3.3, including evidence binding, stepwise review, and constrained output formatting. Efficient diagnostic models. Following Section 3.4, we distill models for selected LLM-based diagnostic signals onto Qwen3.5-9B. We compare the resulting efficient diagnostic models with the untuned Qwen3.5-9B backbone [26], Qwen3.6-27B [25], Qwen3.6-35B-A3B [27], and DeepSeek-V4-Pro [37]. 4.1.4 Metrics For LLM judge-interface and efficient diagnostic model experiments, we report F1. For offline policy evaluation, we report ATLAS scores aggregated under replay. For online evaluation, we report product metrics, including AI message read-through rate, per-user dwell time, 5-second session exit rate, AI search query volume, effective QV, session follow-up rate, and paid GTV, together with sampled human-audit metrics: P0 hallucination rate, ID hallucination rate, and response–supply relevance. Detailed definitions of the automatic metrics are provided in Appendix C. 4.1.5 ImplementationDetails All experiments run on NVIDIA H20 GPUs. For RQ1, all judge interfaces share the DeepSeek-V4-Pro backbone [37]; judge calibration uses Claude Opus-4.6, GPT-5.4, and Gemini 3.1-Pro for high-confidence supervision construction. For RQ2, we distill efficient diagnostic models with Swift [50] on 8 GPUs, using DeepSeek-V4-Pro, DeepSeek-V4-Flash [37], and GLM-5.1 [45] for supervision construction and Qwen3.5- 9B [26] as the student, with AdamW [16], batch size 128, learning rate 1×10 −5 , maximum output length 2148, and maximum total sequence length 16384. For RL, we optimize Qwen3.6-35B-A3B [27] on 32 GPUs with Verl [32], Megatron [22], and vLLM [11], using AdamW [16], learning rate 1×10 −6 , batch size 128, rollout group size 16, temperature 1.0, maximum output length 8192, and maximum total sequence length 32768. Additional implementation details are provided in Appendix D. 4.2 EffectivenessofLLMJudgeInterfaces(RQ1) To validate whether different LLM judge interfaces faithfully implement signal-specific decision boundaries, we compare ATLAS Judge against three alternatives under the same judge backbone: Direct Judge, Static Rubric, and Curated Rubric. Table 1 summarizes the 41 LLM-based diagnostic signals by within-turn concern and the separate user-wise group, while Tables 4 and 5 report the full results. Rule-based signals are directly determined by their programmatic specifications and are therefore outside this F1 comparison. The results show that ATLAS Judge is the strongest interface across all reported groups, which is the central empirical validation of judge calibration in ATLAS. The gain is not from prompt length alone, but from preserving the full calibrated signal-specific decision procedure through explicit evidence binding, stepwise review, and stable boundary control. The appendix further shows that the baselines fail in different ways rather than forming a simple quality ladder: Direct Judge remains competitive when decision boundaries 10 Table1 Comparison of LLM judge interfaces across within-turn capability concerns and the user-wise signal group. Scores are average F1 over the comparable LLM-based diagnostic signals. Best results are highlighted in bold. MethodRelevance Factuality Timeliness Reliability Intent & Planning Norms & Compliance User-wise Overall Direct Judge0.8310.8420.6910.8110.7680.8130.7840.800 Static Rubric0.8430.8530.8490.7750.8110.8760.7610.826 Curated Rubric0.8850.9050.8380.8080.8430.9320.8800.877 ATLAS Judge0.9390.9560.9610.9720.9370.9840.9530.952 Table2 Efficient diagnostic model distillation results for the 17 selected LLM-based diagnostic signals in RQ2. Scores are F1 (%). Δ denotes the absolute gain of Ours over the untuned Qwen3.5-9B baseline. Signal groupDiagnostic signal DS-V4-Pro Qwen3.5-9B Qwen3.6-27B Qwen3.6-35B-A3BOursΔ Relevance Content Relevance92.880.588.988.1 92.3+11.8 Supply Diversity94.383.193.491.993.5+10.4 Supply Relevance94.878.691.088.491.3+12.7 Opening Relevance97.872.692.689.594.3+21.7 Primary Rec. Match96.469.588.282.991.9+22.4 Avg.95.276.990.888.292.7+15.8 Factuality Supply Existence93.889.684.487.394.5+4.9 Attribute Consistency91.067.576.280.289.0+21.5 Supply Attribution92.568.581.684.492.4+23.9 Failure Transparency99.894.197.183.394.4+0.3 POI Traceability99.799.286.390.098.6-0.6 Location Constraint98.669.479.268.7 98.6+29.2 Avg.95.981.484.182.394.6+13.2 Reliability Logical Contradiction96.782.695.590.2 96.1+13.5 Semantic Repetition97.773.395.680.994.8+21.5 Avg.97.278.095.585.695.5+17.5 Norms & Compliance Format Validity98.986.297.997.1 96.1+9.9 Security & Privacy99.695.799.295.198.9+3.2 System Safety98.189.998.871.198.4+8.5 Compliance97.077.589.074.493.5+16.0 Avg.98.487.396.284.496.7+9.4 OverallAvg.96.481.090.384.994.6+13.6 are local and portable, whereas rubric-based interfaces help more when judgment depends on structured criteria, business evidence, or exception-sensitive boundaries. This clarifies that RQ1 is not a prompt-ablation story, but a comparison of how faithfully each interface preserves diagnostic-signal semantics. Overall, the results support the design choices in Sections 3.2 and 3.3: reliable LLM judge interfaces require both a strong backbone and a calibrated prompt interface that makes the intended decision boundary executable. 4.3 EfficientDiagnosticModelDistillation(RQ2) We next examine whether efficient diagnostic models can reproduce the decision behavior of selected LLM- based diagnostic signals. Following Section 3.4, we distill models for 17 selected signals and group them by execution dimension, capability concern, and input–output form. Table 2 reports the results for these signals, covering Relevance, Factuality, Reliability, and Norms & Compliance. We distill onto Qwen3.5-9B and compare the resulting models with untuned and larger open-source baselines. Table 2 shows that the distilled 9B diagnostic models preserve most of the high-capacity reference performance while clearly outperforming the untuned 9B backbone and substantially larger open baselines. The main insight is not compression alone, but calibrated decision-boundary transfer: once the student is trained against a well-calibrated LLM judge interface, a smaller model can outperform larger general-purpose models whose decision boundaries are not aligned to the target signal semantics. The gains are concentrated on signals where generic prompting is least reliable, especially business-grounded factuality and reliability-oriented signals, precisely where evidence grounding and boundary control are hardest to recover from raw model capacity alone. This pattern supports the group-wise distillation design in Section 3.4. At the same time, the strongest reference interface remains best on the most semantically delicate cases, clarifying the intended role separation in ATLAS: ATLAS Judge serves as the high-capacity reference interface, whereas efficient diagnostic models provide a lower-latency, lower-cost implementation for evaluation at scale. 11 4.4 OfflinePolicyEvaluation(RQ3) We next evaluate whether policy optimization with diagnostic feedback improves agent behavior under deployment-aligned replay. We compare the base model, the deployed version, and the policy optimized with ATLAS diagnostic feedback (Ours). Thinking & Reflection Tool & Skill Execution Response Generation Norms & Compliance User-wise Evaluation 0.65 0.70 0.75 0.80 0.85 0.90 0.95 1.00 Mean ATLAS Score Base ModelDeployed VersionOurs Figure6 Offline replay evaluation under ATLAS across within-turn dimensions, the Norms & Compliance guardrail, and the user-wise layer. Figure 6 reports group-level mean ATLAS scores across the three within-turn execution dimensions, the Norms & Compliance guardrail, and the user- wise evaluation layer. Ours achieves the highest score in every reported group: it improves both trajectory-wise execution and response generation, maintains the already high Norms & Compliance score, and also improves user-wise evaluation. The strongest improvement appears in Tool & Skill Exe- cution, showing that the gains are not limited to the final response. Taken together, these results show that ATLAS connects structured capability diagno- sis with policy optimization: the same diagnostic signals used as feedback support broad improve- ments that are subsequently examined under the dual-horizon evaluation framework. 4.5 OnlineEvaluation(RQ4) We deploy the policy optimized with ATLAS diagnostic feedback to the entry of Meituan’s local-services assistant and run an online A/B test against the deployed version from June 27 to June 29. The treatment is exposed to a fixed 10% slice of live traffic, and control and treatment are evaluated synchronously over the same period to reduce temporal confounds. Table 3 reports the online product metrics and a sampled human audit over 1,000 responses from the experiment window. Table3 Online evaluation results for RQ4. Panel A reports relative changes in the online A/B test; Panel B reports percentage-point (p) changes in sampled human audits. Panel A: Online product metrics MetricDirectionΔ AI message read-through rate ↑+0.92% Per-user dwell time↑+1.26% AI search query volume↑+0.76% Effective QV↑+0.50% Session follow-up rate↑+6.9% Paid GTV↑+7.32% 5-second session exit rate↓-0.31% Panel B: Sampled human-audit metrics MetricDirectionΔ Response–supply relevance↑+6.2 p P0 hallucination rate↓-6.9 p ID hallucination rate↓-2.0 p The results show that the policy optimized with ATLAS diagnostic feedback improves both engage- ment and downstream business outcomes online. The largest gains appear in session follow-up rate (+6.9%), a session-level indicator of continued user interaction, and paid GTV (+7.32%), while the remaining product metrics also move in the favor- able direction. These outcomes indicate increased continued interaction and downstream transaction activity in live traffic. The sampled human audit points in the same direction: response–supply rel- evance rises by 6.2 p, while P0 hallucination and ID hallucination rates decrease by 6.9 p and 2.0 p, respectively. Together with the offline results, the concurrent improvements in product outcomes and human-audit quality provide deployment-side evidence that policy optimization with ATLAS di- agnostic feedback transfers to real local-services traffic. Overall, the online results provide deployment-side validation of ATLAS. 5 Conclusion In this work, we introduced ATLAS, a dual-horizon diagnostic evaluation framework for industrial tool-use agents. Rather than treating agent evaluation as outcome reporting alone, ATLAS organizes interpretable 12 behavioral evidence to support capability analysis and targeted iteration in production settings. It jointly considers trajectory-wise evidence from the iterative execution triggered by a current request and user-wise evidence from continued interaction, preserving complementary views of how service is produced and sustained. Fine-grained diagnostic signals make these views executable through explicit evidence scopes and decision boundaries. Selected calibrated signals are distilled into efficient diagnostic models that support lower-latency, lower-cost evaluation at scale; calibrated diagnostic signals further provide multi-dimensional feedback for policy optimization. Experiments on Meituan Xiaotuan validate the LLM judge interfaces, efficient diagnostic models, and policy improvements under offline replay across both evaluation horizons. Online A/B results further show concurrent gains in product outcomes and sampled human-audit quality in real local-services traffic. Overall, ATLAS provides an evidence-based foundation for analyzing capability deficiencies and supporting targeted iteration of industrial tool-use services. 13 Contributions Authors Wei Chen 1,∗ , Peilun Zhou 2,∗,‡ , Zhaoyu Hu 2 , Jiajun Chai 2 , Zhongni Hou 2 , Yufei Zhang 2 , Derong Xu 1 , Guojun Yin 2,† , Wei Lin 2,† , Zhi Zheng 1,† , Tong Xu 1,† Affiliations 1 State Key Laboratory of Cognitive Intelligence, University of Science and Technology of China; 2 Meituan ∗ Equal Contribution; ‡ Project Leader; † Corresponding Author 14 References [1]Wael Albayaydh, Rui Zhao, and Ivan Flechais. Beyond the leaderboard: A synthesis of tool-use, planning, and reasoning failures in large language model agents. arXiv preprint arXiv:2607.05775, 2026. 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Rule-based signals are directly determined by their programmatic specifications and are therefore not included. Table4 Fine-grained F1 comparison of LLM judge interfaces (Part I: Relevance, Factuality, Timeliness, and Reliability). SignalDirect Static Curated ATLAS Relevance Opening Relevance0.940 0.9570.9650.978 Primary Recommendation Match 0.654 0.7800.8730.964 Content Relevance0.876 0.8600.9020.928 Supply Relevance0.926 0.9040.9340.948 Supply Diversity0.942 0.9290.9210.943 Evidence Insufficiency0.786 0.8990.9070.935 Supply Information Insufficiency 0.661 0.7250.8330.918 Irrelevant Supply0.861 0.6900.7450.901 Avg.0.8310.8430.8850.939 Factuality Reflection Hallucination0.843 0.7580.9050.947 Rejection Hallucination0.933 0.8730.9540.989 Tool-Call Hallucination0.757 0.7740.7770.910 Supply Existence0.878 0.9170.8900.938 Attribute Consistency0.851 0.8930.8720.910 Supply Attribution0.885 0.8170.9070.925 Failure Transparency0.739 0.9050.9480.998 POI Traceability0.911 0.9520.9550.997 Location Constraint0.784 0.7910.9360.986 Avg.0.8420.8530.9050.956 Timeliness Outdated Supply Detection0.777 0.9420.9570.970 Response Timeliness0.843 0.9270.8660.970 Supply Timeliness0.454 0.6780.6900.944 Avg.0.6910.8490.8380.961 Reliability Logical Contradiction0.844 0.9200.9380.967 Semantic Repetition0.778 0.6300.6770.977 Avg.0.8110.7750.8080.972 18 Table5 Fine-grained F1 comparison of LLM judge interfaces (Part I: Intent & Planning, Norms & Compliance, and User-wise Evaluation). SignalDirect Static Curated ATLAS Intent & Planning Query Calibration0.673 0.6150.7860.911 Reflection Gain0.682 0.7490.6790.916 Argument Validity0.515 0.7780.8060.931 Rewrite Validity0.818 0.7500.8000.842 Constraint Coverage0.899 0.9250.9360.962 Search Intent Understanding 0.852 0.8680.9080.972 Skill Behavior0.764 0.8570.8410.962 Skill Selection0.809 0.8040.9020.970 Tool-Call Order0.901 0.9490.9300.966 Avg.0.7680.8110.8430.937 Norms & Compliance Compliance0.798 0.7390.9310.970 Security & Privacy0.895 0.8740.8880.996 Format Validity0.709 0.9670.9750.989 System Safety0.848 0.9220.9330.981 Avg.0.8130.8760.9320.984 User-wise Evaluation Cross-Turn Reference0.905 0.8980.9380.970 Reasoning-Intent Alignment 0.913 0.7840.9100.939 Tool-Intent Alignment0.901 0.8560.9170.941 Previous-Round Correction 0.378 0.4820.6430.938 Cross-Round Contradiction 0.911 0.8840.9460.970 Cross-Round Repetition0.695 0.6630.9260.958 Avg.0.7840.7610.8800.953 A.2 JudgeInterfaceConfigurations All RQ1 variants use the same DeepSeek-V4-Pro backbone and are evaluated on the same signal-specific reference sets. They differ in how explicitly the interface operationalizes each signal’s decision boundary. Direct Judge. The interface provides the task definition, input description, and output schema, leaving signal-specific criteria, evidence selection, and exemptions to the model’s implicit interpretation. Static Rubric. The interface augments the basic specification with an automatically generated fixed rubric. It supplies generic checklist guidance but does not encode a complete set of signal-specific decision rules. Curated Rubric. The interface retains compact signal-specific criteria and key exemptions. It captures the main judgment considerations in a shorter form, with only partial specification of the evidence-review procedure. ATLAS Judge. The calibrated interface binds judgment to the relevant behavioral evidence, specifies decision criteria and exemptions, applies a stepwise review procedure, and constrains the final output format. Its decision boundary is refined against the corresponding high-confidence reference set. B ATLASDiagnosticSignalInventory Tables 6–9 summarize the within-turn, trajectory-wise diagnostic signals for the three execution dimensions and the independent Norms & Compliance guardrail. Table 10 separately lists the across-turn, user-wise diagnostic signals that assess service behavior over multiple complete agent lifecycles. For each signal, we provide its concern where applicable, type, and a one-line definition. 19 Table6 Within-turn evaluation: trajectory-wise diagnostic signals for Response Generation. Concern Diagnostic signalType Definition Relevance Opening RelevanceLLM Checks whether the opening paragraph directly addresses the user request. Primary Rec. MatchLLM Checks whether the primary recommended supply item is the most suitable one. Content RelevanceLLM Evaluates whether the response content stays on topic and answers the intended need. Supply RelevanceLLM Evaluates whether the referenced merchants, POIs, or supply items are relevant and well ranked. Supply DiversityLLM Checks whether the selected supply items provide sufficiently diverse useful options. Factuality Supply ExistenceLLM Detects hallucinated supply existence such as non-existent merchants or POIs. Attribute Consistency LLM Checks whether response claims remain consistent with supply attributes and evidence. Supply AttributionLLM Detects entity or merchant misattribution in the final response. Failure TransparencyLLM Checks whether the response honestly reports tool failure instead of fabricating results. Rejection Hallucination LLM Detects unsupported factual claims inside fallback or refusal responses. Timeliness Response TimelinessLLM Detects whether the response cites stale or temporally invalid supply information. Reliability Logical Contradiction LLM Detects internal logical contradiction in the final delivered response. Semantic RepetitionLLM Detects severe semantic repetition or rambling in the final response. N-gram RepetitionRule Detects low-level repeated spans and degenerate repetitive generation. Table7 Within-turn evaluation: trajectory-wise diagnostic signals for Tool & Skill Execution. Concern Diagnostic signalType Definition Relevance Constraint CoverageLLM Evaluates whether search or retrieval arguments correctly cover the required objective constraints. Rewrite ValidityLLM Evaluates whether a rewritten search query preserves the original intent. Argument ValidityLLM Checks whether tool arguments are well formed and semantically valid. Irrelevant SupplyLLM Detects retrieved supply that is completely irrelevant to the request. Supply Info. Insufficiency LLM Checks whether retrieved supply contains the information required to answer the request. Factuality POI TraceabilityLLM Checks whether POI or merchant identifiers can be traced to valid tool evidence. Location ConstraintLLM Checks whether location-sensitive parameters remain faithful to evidence and user request. Tool-Call Hallucination LLM Detects invented slots, unsupported arguments, or fabricated tool-call content. Timeliness Supply TimelinessLLM Evaluates whether retrieved supply is temporally valid and up to date. Reliability Tool-Call SchemaRule Checks whether the tool-call schema and parameter structure are legal. Tool-Call Turn CountRule Monitors whether the number of tool-call turns stays within a reasonable range. Intent & Planning Skill SelectionLLM Evaluates whether the selected skill or route is appropriate for the task. Skill BehaviorLLM Evaluates whether the activated skill follows its expected behavioral protocol. Tool-Call OrderLLM Checks whether tool invocation order follows required workflow constraints. Table8 Within-turn evaluation: trajectory-wise diagnostic signals for Thinking & Reflection. Concern Diagnostic signalType Definition Relevance Evidence InsufficiencyLLM Checks whether the reflection step correctly identifies insufficient evidence. Factuality Reflection HallucinationLLM Detects whether the reflection step invents unsupported observations. Timeliness Outdated Supply Detection LLM Checks whether reflection correctly identifies stale or outdated supply. Reliability CoT Token CountRule Monitors reasoning-trace length as a coarse operational reliability signal. Intent & Planning Search Intent Understanding LLM Evaluates whether the model correctly understands the user intent at the first turn. Query CalibrationLLM Checks whether the model corrects noisy or malformed user intent when needed. Reflection GainLLM Measures whether reflection or react reasoning adds useful information. Table9 Within-turn evaluation: diagnostic signals for the Norms & Compliance guardrail. Diagnostic signalType Definition ComplianceLLM Checks whether the model properly refuses impossible, invalid, or non-completable requests. Security & PrivacyLLM Detects privacy leakage, unsafe disclosure, or other security-sensitive violations. System SafetyLLM Checks whether the final response satisfies system-level safety requirements. Format ValidityLLM Checks non-trivial structural and formatting validity beyond simple rules. Structural Validity Gate Rule Enforces mandatory structural validity and required formatting constraints. Presentation IntegrityRule Enforces secondary presentation and formatting constraints. 20 Table10 Across-turn evaluation: user-wise diagnostic signals. Diagnostic signalType Definition Cross-Turn ReferenceLLM Evaluates whether the model resolves referential ambiguity using prior interaction context. Reasoning-Intent Alignment LLM Evaluates whether subsequent-lifecycle reasoning remains aligned with the user intent. Tool-Intent AlignmentLLM Evaluates whether subsequent-lifecycle tool use remains aligned with the intended task. Previous-Round Correction LLM Checks whether the model corrects a previously misunderstood intent. Cross-Round Contradiction LLM Detects contradiction across dialogue turns or reasoning steps. Cross-Round RepetitionLLM Detects severe repetition across turns. C MetricDefinitions This section defines the automatic metrics used in the main experiments. C.1 LLMJudge-InterfaceandDiagnosticModelEvaluation For both LLM judge-interface validation and efficient diagnostic model evaluation, we report F1 against high-confidence reference labels. For a signal with its target event as the positive class, F1 is defined as F1 = 2 Precision Recall Precision+ Recall ,(6) where Precision = TP TP+ FP ,Recall = TP TP+ FN .(7) For score-valued signals, both predictions and references are mapped to comparable signal-specific decision units using the corresponding discretization and tolerance rules before F1 is computed. For the group-level and overall summaries in Tables 1 and 2, we report the unweighted mean of the corresponding signal-level F1 values. Rule-based diagnostic signals are excluded from these F1 comparisons. C.2 OfflinePolicyEvaluation Offline policy evaluation is conducted under replay, where each tested policy generates trajectories that are scored by the ATLAS diagnostic signals. LetD eval denote the replay evaluation set,S 푔 the signals in a reported group푔, and푠 푚 (푥,휏 푥 )the scalar output of signal푚for the trajectory휏 푥 generated for query푥. The reported group-level ATLAS score averages over both the signals in the group and the replayed queries: 푆 푔 = 1 |D eval | ∑︁ 푥∈D eval 1 |S 푔 | ∑︁ 푚∈S 푔 푠 푚 (푥,휏 푥 ).(8) When an overall ATLAS score is reported, it is computed analogously over the diagnostic signals included in that summary: 푆 overall = 1 |D eval | ∑︁ 푥∈D eval 1 |S| ∑︁ 푚∈S 푠 푚 (푥,휏 푥 ).(9) This formulation preserves signal-level diagnostic detail while enabling comparisons across reported groups and, where applicable, the overall summary. C.3 OnlineProductMetrics For online evaluation, we report the following automatic product metrics measured from live traffic: •AI message read-through rate: the fraction of sessions in which the AI response is read through to the end or reaches the platform-defined completion criterion. • Per-user dwell time: the average user dwell time on AI-search responses. • 5-second session exit rate: the fraction of sessions that terminate within 5 seconds after entering the AI-search interaction. 21 •AI search query volume: the total number of AI-search queries issued during the reporting window. • Effective QV: the volume of valid AI-search visits that satisfy the platform’s effectiveness criterion. •Session follow-up rate: a session-level indicator of continued user interaction, measured as the fraction of AI-search sessions in which the user issues a follow-up query within the same session. • Paid GTV: the total paid gross transaction volume attributed to AI-search traffic. D AdditionalImplementationDetails All experiments are conducted on NVIDIA H20 GPUs. For LLM judge-interface validation, all compared interfaces use the same DeepSeek-V4-Pro backbone [37]; the calibration pipeline further relies on Claude Opus-4.6, GPT-5.4, and Gemini 3.1-Pro to construct high-confidence supervision, following Section 3.3. For efficient diagnostic model distillation, we follow the group-wise construction in Section 3.4 and train with Swift [50] on 8 GPUs. The student model is Qwen3.5-9B [26]. Supervision is constructed from multiple strong models, including DeepSeek-V4-Pro, DeepSeek-V4-Flash [37], and GLM-5.1 [45]. We use AdamW [16] with batch size 128, learning rate 1×10 −5 , maximum output length 2148, and maximum total sequence length 16384. We keep the same data construction, filtering, and objective design described in the main method, including multi-model voting, response-level perturbation, format-consistency filtering, confidence-based filtering, and reduced weighting on the <think> field when present. For RL, we optimize Qwen3.6-35B-A3B [27] with the GRPO-based training pipeline in Section 3.5. Training runs on 32 GPUs with Verl [32], using Megatron [22] for distributed training and vLLM [11] for rollout acceleration. The batch size is 128, the rollout group size is 16, the sampling temperature is 1.0, the maximum output length is 8192, and the maximum total sequence length is 32768. We use AdamW [16] with learning rate 1× 10 −6 . E CaseStudy Figures 7–10 show four representative cases sampled from Xiaotuan’s real online traffic. Each compares the deployed baseline (left) and the policy optimized with ATLAS diagnostic feedback (right) for the same user query. Human auditors score the displayed responses on response–supply relevance, P0 hallucination, and ID hallucination (0–3, higher is better). The cases cover complementary failure modes of industrial tool-use agents. In Figure 7, the baseline produces fluent but unverifiable merchant descriptions for a family-dinner restaurant request, whereas the optimized policy grounds intent-aligned recommendations in retrieved supply cards with ratings, distances, and bookable packages. In Figure 8, the baseline mixes entertainment-oriented SPA venues into a qualification-sensitive search, whereas the optimized policy separates regulated medical TCM clinics from traditional blind-massage shops and maps the user need to tool-grounded recommendations. In Figure 9, the baseline lists product names without purchasable supply, whereas the optimized policy returns store-level product cards with verifiable prices, sales, and instant-delivery information. In Figure 10, the baseline fails to retrieve the target hotel and falls back to generic advice, whereas the optimized policy provides review-grounded evidence, practical booking details, and a caveat about room-type differences. The displayed human-audit scores favor the optimized policy on all three dimensions in each selected case. Together, these examples illustrate more supply-grounded, structured, and appropriately qualified responses; they complement the aggregate online results in RQ4. 22 哪家酒楼适合家庭聚餐? Baseline ATLAS 小团 小团 Response–supply relevance:0 P0 hallucination rate:0 ID hallucination rate:0 Response–supply relevance:3 P0 hallucination rate:3 ID hallucination rate:3 EvaluationEvaluation Figure7 Case 1: supply-grounded restaurant recommendation for the query “Which restaurant is suitable for a family dinner?” The baseline (left) recommends merchants with fluent but unverifiable descriptions, whereas the policy optimized with ATLAS diagnostic feedback (right) organizes verified merchants and bookable deals into intent-aligned groups with traceable attributes and concrete selection advice. Bottom: sampled human-audit scores (response–supply relevance, P0 hallucination, and ID hallucination; 0–3, higher is better). 23 找正规的中医推拿或者盲人按摩 BaselineATLAS 小团 小团 Response–supply relevance:0 P0 hallucination rate:0 ID hallucination rate:0 Response–supply relevance:3 P0 hallucination rate:3 ID hallucination rate:3 EvaluationEvaluation Figure8 Case 2: qualification-sensitive service search for the query “Find a legitimate TCM tuina or blind-massage parlor.” The baseline (left) mixes entertainment-oriented SPA venues into its recommendation, whereas the policy optimized with ATLAS diagnostic feedback (right) separates regulated medical TCM clinics from traditional blind- massage shops and provides an evidence-grounded need-to-recommendation mapping. Bottom: sampled human-audit scores (0–3, higher is better). 阿迪达斯女鞋有新款吗? Baseline ATLAS 小团 小团 Response–supply relevance:0 P0 hallucination rate:0 ID hallucination rate:0 Response–supply relevance:3 P0 hallucination rate:3 ID hallucination rate:3 EvaluationEvaluation Figure9 Case 3: new-product availability for the query “Does Adidas have new women’s shoes?” The baseline (left) lists model names without any purchasable supply, whereas the policy optimized with ATLAS diagnostic feedback (right) returns store-level product cards with verifiable prices, monthly sales, and instant-delivery information, organized by usage scenario and followed by purchase suggestions. Bottom: sampled human-audit scores (0–3, higher is better). 24 海盛宾馆隔音效果如何? Baseline ATLAS 小团 小团 Response–supply relevance:0 P0 hallucination rate:0 ID hallucination rate:0 Response–supply relevance:3 P0 hallucination rate:3 ID hallucination rate:3 Evaluation Evaluation Figure10 Case 4: long-tail attribute question for the query “How is the sound insulation of Haisheng Hotel?” The baseline (left) fails to retrieve the hotel and falls back to generic advice, whereas the policy optimized with ATLAS diagnostic feedback (right) retrieves the hotel and answers with review-grounded evidence, practical booking information, and an honest caveat about possible room-type differences. Bottom: sampled human-audit scores (0–3, higher is better). 25